another roof leak

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Subject: RE: water leak from bathroom light & ceiling
Date:8/9/2010 9:17:31 A.M. Eastern Daylight Time
From: HILHeadWarrantySvc@Pulte.com
Reply To:
To: Rkoenigsc@aol.com

Dear Ms. Koenig,

The Pulte Home Protection Plan (Warranty) provides for a five(5) year warranty against water intrusion, such as roof leaks. The original close of escrow of your home was 10/15/2004, making your home well over 5 years old, and therefore no longer under warranty for this issue. You can contact any reputable roofer or handyman you wish at this point.

Sorry we could not do more for you on this issue.

Sincerely,

Sam Smith
Warranty Agent
Coastal Carolina Division


To Pulte, the “masterbuilder”:

YEARS AS A HOMEOWNER: 40
NUMBER OF HOUSES OWNED: 3
NUMBER OF ROOF LEAKS: 2 (BOTH WITHIN THE PAST 5+ YEARS)

A CLEAR INDICATION OF THE QUALITY OF A PRODUCT IS: DOES THE BUILDER STAND BEHIND THEIR PRODUCT?

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Subject: water leak from bathroom light & ceiling
Date: 8/7/2010 11:18:50 A.M. Eastern Daylight Time
From: Rkoenigsc@aol.com
Reply To:
To: hiltonheadservice@delwebb.com

This morning we found water on the floor and a wet ceiling surrounding our light fixture in the bathroom.

Our address is 58 Redtail Drive. Our phone #'s are: **************************.

Thanks,
Jenny Koenig
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